Appointments
Non-urgent advice: Booking an appointment
We will ask all patients who can to contact us via the form on our website, regardless of whether you feel the matter is urgent or routine.
Once you’ve made your query, you will be sent some additional questions to answer about your condition.
These answers will go to a GP, who will assess your case and provide the best outcome – this may be self-care advice, a prescription, or an appointment with the best member of the team to help you – this may not be a GP.
We have a range of medically-qualified experts available to help – Community Pharmacists, First Contact Practitioners Advanced Clinical Practitioner. This means our GPs are available to support with the most complex queries in a more timely fashion.
Those who cannot access the internet will always be able to phone us – our team will be happy to help. They will go through the relevant questions with you on the phone. All the answers are still dealt with by a GP so you do not gain or lose priority by contacting us this way.
In Summary
- Step One: Contact the practice via our website or phone to let us know about your medical issue.
- Step Two: You will be sent a short questionnaire which usually takes less than 5 minutes to complete. Please complete this as quickly as possible so the GP can assess your case.
- Step Three: Your answers are reviewed by a GP who will determine the best course of action – appointment, prescription or advice.
Non-urgent advice: Minor Ailments
Advice from a pharmacist is often a more time saving option for a minor ailment than waiting for a GP appointment.
The minor ailment scheme is designed to enable people with minor health conditions to access medicines and advice they would otherwise visit their doctor for.
Click here for more information.
Urgent advice: Out of hours
If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Non-urgent advice: Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Non-urgent advice: Pharmacy First Scheme
Patients can now get prescription-only treatment for seven common conditions at their local pharmacy, without needing to see a GP.
This can include prescribing and supplying antibiotics and antivirals where clinically appropriate. Find out here if your condition could be seen via your local pharmacy.